Help 2017-09-12T15:12:12+00:00

Common Support Queries

Before Contacting The Support Team Read Our Common Support Queries

We offer 24/7 support to customers who have purchased a Cylix Pro license. Please contact us by sending your message to support [at]

Currently, we offer no such service. It is the responsibility of the owners of that data to arrange backing up their project and their data.

The short answer is No. The free version is free forever and the recurring paid license can be canceled at any time.

Please visit the pricing page to weight your options.

We offer 24/7 support to customers who have purchased a Cylix Pro license. Please contact us by sending your message to support [at]

Currently, we offer no such service. It is the responsibility of the owners of that data to arrange backing up their project and their data.

Please visit the pricing page to weight your options.

To export a project to another location on your computer, so that you can look at it outside the app, simply right-click on the project, choose ‘Export to Local Folder’ and give the export a name and location.

To create a code snippet in a new project on Cylix, right click on New Folder, go to New Item, select Code Editor and choose the language of your choice. Then select a Theme and a Mode for the snippet. The Theme changes the display colors. You can pick one that is soothing to the eyes and makes the code stand out for you or pick the geekiest or most classic one you love.

By encrypting data, your sensitive and personal information is transformed into cipher text. That means that data is changed into an unreadable format. It can be decrypted only by the person having the security key. This key – your password – means that even if a hacker gets access to your data, he/she cannot read it without the password.

This approach ensures that only the password holder can read the sensitive information. ‘Locking’ the information this way helps you protect things like your credit card information, tax details, and other such data. For good security, it is prudent that you should set a strong password and not write it down anywhere. Cylix advises you to remember your password and not to share it with anyone.

Cylix uses the most secure encryption standard, namely AES-256. AES is short for Advanced Encryption Standard. AES 256 uses a 256-bit key for protecting your data. It is the most widely used encryption and is preferred by many governments and banks. RSA-2048 further protects this encryption key.

RSA is one of the public key cryptosystems. It has a very slow and complex algorithm and is used only for small amounts of data. In the case of Cylix, RSA is used to secure the AES key used.

The key is only available while the project is open. Once the project/application is closed, Cylix disposes of the key. But you have the responsibility of keeping the password safe. Hackers can’t access data unless they know your password. In short, your precious data is under a two-layer security in Cylix.

For more information please read our Encryption Overview White Paper.

Cylix does not allow you to use a password for individual notes. What you can do is create different projects for various needs and purposes. You may not need a password to lock a list for buying groceries and things like that, but if you are taking notes or storing documents on the financial data of your company, you will want to secure it. By using our secure Cylix digital organizer app, you can choose whether or not to lock different notes. Every time you create a new project, you will be asked for a password which is mandatory. Business users are some of the most concerned with data encryption. Students, on the other hand, may not care so much whether their class notes are secure or not. Cylix is a user-friendly platform for all kinds of users.

When a cyber-attack like WannaCry happens, your local system is compromised. In such a situation, all data stored in your system may become vulnerable. Here comes the advantage of storing your data locally encrypted and backing it up in the cloud or other remote solutions. With Cylix, your data is safe on your company’s servers.
But if you export your data to your local disk, outside of Cylix, your data may be compromised. So it is advised to ensure that you have highly sensitive data encrypted at all times. It can shield your data from any malware attacks or similar threats.

In Cylix, you may export the project from your device to a local disk on your computer with regular Save As for one document or Bulk Export features. You can click on the project and select the option for exporting. Make sure that you export your data to a safe location on your computer.


Search Documentation, Knowledge Base and Watch Videos to Find Answers

Cylix Help Videos & Tutorials
Article Name
Cylix Help Videos & Tutorials
How To short videos and tutorials for Cylix - encrypted note taking and document management cross platform application
AllSoft Ltd
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